About HEAEL LLC
A Willoughby, Ohio company dedicated to getting patients to the care they need, safely and with kindness.
Reliable rides to the care you need
HEAEL LLC provides non-emergency medical transportation for people who need a safe, dependable way to get to appointments, treatments and home again. We are based in Willoughby, Ohio, and we built our service around one simple idea: every ride should be handled with care.
Whether you use a wheelchair, walk with a cane or simply need a steady hand, our friendly drivers are here to help you from your front door to the check-in desk and back.
- Wheelchair and ambulatory rides
- Door-to-door assistance from trained drivers
- Scheduled, on-time pickups
What drives us every day
The purpose behind every pickup, the future we are working toward and the values we ride by.
Our Mission
To provide safe, reliable and compassionate non-emergency medical transportation that helps every rider reach the care they need with dignity, comfort and confidence.
Our Vision
To be the most trusted non-emergency medical transportation provider in our community, where every ride is handled with care and every rider feels valued.
Our Values
The principles that guide every ride:
- Safety
- Compassion
- Reliability
- Dignity & Respect
- Integrity
- Accessibility
The principles we ride by
These values guide how we treat riders, families and the care teams we work with.
Safety
Safe vehicles, careful driving and secure seating are non-negotiable on every trip.
Compassion
We treat every rider like family, with patience, kindness and a helping hand.
Reliability
On-time pickups and dependable service that patients and families can count on.
Dignity & Respect
Every rider is treated with courtesy, privacy and respect from door to door.
Integrity
Honest communication, fair pricing and doing what we say we will do.
Accessibility
Care for riders of every mobility level, so no one is left without a way to get there.
Let us help you get there
Tell us about your trip and we will help you plan a safe, comfortable ride.