Wheelchair Accessible Transportation: What Riders and Families Should Know

For people who use a wheelchair, getting to an appointment involves more than finding a vehicle. Wheelchair accessible transportation combines the right equipment with trained assistance so riders can travel safely and comfortably.

How accessible vehicles work

Wheelchair accessible vans are fitted with a ramp or a powered lift so the passenger can board without being lifted out of the chair. Inside, floor tracks and tie-down straps secure the wheelchair, and a seat belt keeps the passenger in place. Properly secured, the chair does not slide or tip during normal driving.

Manual vs. power wheelchairs and scooters

Manual wheelchairs are lighter and simple to secure. Power wheelchairs and mobility scooters are heavier and sometimes larger, so tell the dispatcher the make, approximate weight and width when you book. This lets the provider confirm that the ramp or lift and the vehicle interior can handle the equipment.

What good assistance looks like

• The driver introduces themselves and explains what will happen next
• Brakes are set before the ramp or lift is used
• The chair is secured at all points and the seat belt is fastened
• The driver checks that you are comfortable before leaving
• At the destination, you are helped all the way to the entrance or check-in desk

Questions to ask before your first ride

• Is the vehicle equipped with a ramp or a lift?
• Can it accommodate my chair's size and weight?
• Will a companion be able to ride with me?
• How long should I expect to wait after my appointment?

See how we help riders on our wheelchair transportation page.

Understanding ramps and lifts

Ramps are common in many accessible vans, and the rider rolls up into the vehicle with assistance. Lifts raise the rider and chair on a platform. Both should be used with the brakes set and with the driver guiding the process. If you are uncomfortable with either, say so; the driver can explain how it works and go at your pace.

Choosing the right vehicle for your needs

Consider your chair's width, height and weight, whether you prefer to stay in your chair during the ride and whether a companion will join you. The more detail you give at booking, the better the provider can match you with the right vehicle.

Frequently asked questions

Can I stay in my own wheelchair during the ride?

In most accessible vans, yes. The chair is secured to the vehicle floor and you wear the seat belt provided.

What if I use an oxygen tank?

Tell the provider when you book so they can plan for safe placement of the equipment.

Tips for a smoother ride

Charge a power chair the night before, keep any removable accessories on your lap, and let the driver know about pain, balance issues or anything that affects how you should be positioned. Speaking up helps the driver tailor the trip to you.