38601 Mentor Avenue, Willoughby, Ohio 44094 heael4@outlook.com
Call us: +1 (959) 250-5391

Our Services

Seven transportation services designed around your medical needs, your schedule and your comfort.

What We Offer

Transportation for every stage of care

Choose the service that fits, or contact us and we will help you find the right one.

Wheelchair Transportation

Wheelchair Transportation

Wheelchair-accessible vehicles with secure tie-downs and seat belts keep manual and power wheelchair riders safe and comfortable. Our drivers help you from your door, secure your chair and see you to the entrance of your appointment.

  • Wheelchair-accessible vehicles with secure tie-downs
  • Manual and power wheelchairs welcome
  • Door-to-door help with a courteous, trained driver
  • Caregiver or companion can ride along
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Ambulatory Transportation

Ambulatory Transportation

For riders who walk on their own or with a cane or walker, we offer a comfortable, standard-vehicle ride with a helping hand getting in and out. It is a safe, dependable alternative to driving yourself or relying on someone else.

  • Help getting in and out of the vehicle
  • Space for canes, walkers and folding aids
  • Pickup at your door and drop-off at the entrance
  • Calm, unhurried service
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Rehabilitation Transportation

Rehabilitation Transportation

Recovery works best when you never miss a session. We provide dependable rides to physical, occupational and speech therapy and rehabilitation centers, with pickup times planned around your appointments.

  • Rides to therapy and rehabilitation centers
  • Support for walkers, canes and wheelchairs
  • Round trips with flexible return pickups
  • Single trips or a standing weekly schedule
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Dialysis Transportation

Dialysis Transportation

Dialysis is a long-term commitment and every session counts. We offer on-time rides to and from treatment, and we know many patients feel tired afterward, so our drivers take their time and offer a steady arm.

  • Standing schedules for treatment days
  • Flexible return pickups when sessions run long
  • Extra assistance when you are tired after treatment
  • Consistent, familiar service
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Hospital Discharge Transportation

Hospital Discharge Transportation

Leaving the hospital is easier with a safe ride waiting. We coordinate with you and your family to get you home comfortably, with help from the bedside or discharge desk to your front door.

  • Pickup from the hospital or care facility
  • Wheelchair and ambulatory options
  • Help from the vehicle into your home
  • Coordinated timing with your discharge
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Recurring Medical Transportation

Recurring Medical Transportation

If you have regular medical appointments, we can set up a standing schedule so you do not have to rebook each time. Tell us the days and times once and we will plan your rides around them.

  • Weekly or monthly standing rides
  • Doctors, specialists, labs, imaging and pharmacies
  • Easy changes when your schedule changes
  • Dependable, predictable pickup windows
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Adult Day Program Transportation

Adult Day Program Transportation

Adult day programs give participants community and care, and give families peace of mind. We provide safe, friendly morning and afternoon rides so every participant arrives on time and gets home safely.

  • Morning and afternoon scheduled rides
  • Wheelchair and ambulatory riders
  • Friendly drivers who get to know riders
  • Reliable service for families and caregivers
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FAQ

Frequently asked questions

Anyone who needs a safe ride to a medical appointment or treatment: older adults, people with disabilities, patients recovering from surgery and more. We serve both wheelchair and ambulatory riders.

No. HEAEL LLC provides non-emergency transportation only. If you have a medical emergency, call 911.

As early as you can. Booking a few days ahead gives us time to match you with the right vehicle and pickup time, but contact us and we will do our best to help.

Yes. Let us know when you request your ride so we can plan for the extra seat.

Yes. For dialysis, therapy, adult day programs and other ongoing appointments, we can set up a recurring schedule.

Ready to book your ride?

Contact HEAEL LLC today and we will help you plan a safe, comfortable trip.